Legal
Deposit, Cancellation, and Rescheduling Policy
Review the time windows and fees below before publishing. They are drafted as a reasonable operating policy, but must match how AD Detailing actually handles appointments.
1. Purpose of the deposit
The deposit reserves labor time and prevents the selected appointment from being offered to another customer. The deposit is credited toward the final service balance.
2. Customer cancellations and rescheduling
- More than 48 hours before the appointment: the deposit may be transferred once to a new available date or refunded, less any nonrefundable payment-processing amount that is not returned to AD Detailing.
- Between 24 and 48 hours: the deposit may be transferred once at AD Detailing’s discretion; refunds are not guaranteed because the reserved time may be difficult to refill.
- Less than 24 hours, same-day cancellation, or no-show: the deposit is normally forfeited.
3. Late or inaccessible appointments
If the vehicle, keys, customer authorization, or safe work location is unavailable at the scheduled time, AD Detailing may wait up to 15 minutes when the schedule permits. Significant delay may shorten the service, require rescheduling, or be treated as a no-show.
4. Changes by AD Detailing
If AD Detailing must cancel because of illness, unsafe weather, equipment failure, or another operational issue, the customer may transfer the full deposit to a new date or receive a full refund of the deposit.
5. Duplicate or mistaken booking
Contact us promptly. An unpaid payment link may be canceled and replaced. A completed payment will be reviewed for refund or transfer according to timing and whether the appointment time was held.
6. Refund timing
Approved refunds are submitted to the payment processor promptly. Bank or card posting times are controlled by the financial institutions and may take several business days.
7. Exceptions
AD Detailing may make reasonable exceptions for emergencies or unusual circumstances. An exception in one situation does not permanently change this policy.
8. Contact
To cancel or reschedule, call or text (502) 498-7440.